DIRECT HEARING & COVID-19: What you need to know
What to expect when contacting our office:
At Direct Hearing, your safety is always our number one priority. With Covid-19 emerging in our backyard, it’s important you know the steps we are taking to make sure we continue to be available to you for your hearing healthcare needs without compromising your health and wellbeing.
Here is what we are doing:
• Pre-screening patients when confirming appointments for any signs of illness including, but not limited to: fever, cough, shortness of breath & chest discomfort, etc.
• Temperature testing our employees and patients upon entry to the office. Anyone showing signs of illness or fever will not be permitted to enter the office.
• We’re requiring you to wear a mask or face covering to your appointment. We will continue to use masks and gloves to help keep you safe.
• We will continue to use medical grade sterilizing products on all communal surfaces in addition to our medical equipment.
• Patients will be staggered with only one patient permitted in the office at a time. The door will remain locked to prevent walk-ins. Upon arrival, patients will be asked to call the office from their car to prevent overlapping of patients.
If your hearing aids need cleaning, repair or to pick up supplies:
• We will continue to keep these services curbside. We ask that you call and schedule an appointment to have your hearing aids cleaned, repaired or to pick up supplies. Call the office from your vehicle when you arrive, we will come to your car with mask and gloves, service your hearing aids, while you wait, and return them to you.
If you are in need of in-office services (hearing testing, hearing aid reprogramming, counseling):
• We are currently seeing patients in our office. Appointments are staggered allowing for ample time to sterilize between patients.
• If you, or a member of your household, has experienced a persistent cough, sore throat, shortness of breath, or run a fever in the last 14 days, we will need to postpone or reschedule your appointment for two weeks.
• If you, or a member of your household, has worked in a facility or been in close contact with a confirmed or probable COVID-19 case, we will need to reschedule your appointment for a minimum of two weeks.
• You will be required to wear a mask during your in-office appointment
At this time, we would ask that if it is necessary for you to bring a guest, that you limit it to one guest. We love meeting your families and we know it won’t be long before we can welcome everyone back. However, at this time it is critical for us to put your safety and our safety first.